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Terms & Conditions — Chotu Customer

Effective Date: April 30, 2026

These Terms and Conditions ("Terms") govern your use of the Chotu Customer mobile application (the "App"), a food and grocery ordering platform for small-town customers, operated by Plat4m Inc. ("we", "us", or "our").

By creating an account or using the App, you agree to be bound by these Terms. If you do not agree, do not use the App.

1. Description of the App

Chotu Customer allows customers to browse menus and product listings from local stores and restaurants, place orders for delivery or pickup, and track order status in real time. The App connects customers with local businesses in small towns where larger delivery platforms may not operate.

2. Eligibility

You must be at least 13 years of age to create an account and use the App. If you are under 18, you represent that you have your parent or guardian's consent. By using the App, you represent that you meet these requirements.

3. Account Registration

• You must provide accurate and complete information when creating an account.
• You are responsible for maintaining the confidentiality of your login credentials.
• You are responsible for all activity that occurs under your account.
• You must notify us immediately at support@plat4minc.com if you suspect unauthorized access to your account.

4. Orders and Payments

• All orders are placed through the App and fulfilled by the store or restaurant you select.
• Prices, availability, and delivery fees are set by individual stores and may vary.
• Payment processing is handled by third-party payment providers. We do not store your credit card information.
• Once an order is confirmed by the store, cancellation policies are determined by the individual store.

5. Delivery

Delivery is provided by independent delivery drivers through the Chotu Delivery app. Estimated delivery times are approximate and may vary based on distance, weather, and order volume. We are not liable for delays caused by circumstances beyond our control.

6. Acceptable Use

You agree not to:

• Use the App for any unlawful purpose or in violation of any applicable law.
• Provide false or misleading information in your account or orders.
• Harass, threaten, or abuse store operators or delivery drivers.
• Attempt to gain unauthorized access to the App, other accounts, or our systems.
• Use the App to transmit malware or harmful code.
• Reverse engineer, decompile, or disassemble the App.

7. Intellectual Property

The App, including its design, code, features, logos, and content, is the exclusive property of Plat4m Inc. and is protected by applicable intellectual property laws. Store listings, menus, and product images are the property of their respective store operators.

8. Account Termination

We may suspend or terminate your account if:

• You violate any provision of these Terms.
• Your use of the App poses a risk to other users, stores, or delivery drivers.
• We are required to do so by law.

You may delete your account at any time (see our Account Deletion page). Upon deletion, your data will be handled in accordance with our Privacy Policy.

9. Disclaimer of Warranties

10. Limitation of Liability

11. Changes to These Terms

We may update these Terms from time to time. Changes will be posted on this page with an updated effective date. Continued use of the App after changes constitutes acceptance of the updated Terms.

12. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Indiana, United States. Any disputes arising under these Terms shall be resolved exclusively in the state or federal courts located in Allen County, Indiana.

13. Contact Us