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Privacy Policy

Effective Date: March 25, 2026

Plat4minc Inc. ("we", "us", or "our") operates the Opus POS mobile application and web platform (collectively, the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

1. Information We Collect

We collect the following types of information:

Account Information

• Full name, email address, and phone number
• Business/store name and address
• Login credentials (passwords are stored in hashed form)

Device Information

• Device type, operating system, and version
• Unique device identifiers (device ID)
• IP address

Location Data

• Store address provided during registration
• We do not collect real-time GPS location data

Transaction Data

• Order and sales records created through the POS system
• Product inventory and pricing data
• Cash management records (start cash, end cash, payouts)

Payment Information

• Payment processing is handled by third-party providers (e.g., Clover)
• We do not store credit card numbers or sensitive payment credentials
• We may store transaction reference IDs from payment processors

Usage and Diagnostic Data

• App crash logs and error reports (collected via Firebase Crashlytics)
• Feature usage patterns and app performance data

2. How We Use Your Information

We use collected information to:

• Provide, operate, and maintain the Opus POS service
• Process transactions and manage store inventory
• Authenticate users and secure accounts
• Generate sales reports and business analytics
• Send service-related communications (e.g., OTP codes, password resets)
• Diagnose technical issues and improve app performance
• Comply with legal obligations

3. Third-Party Services

We use the following third-party services that may collect or process data:

• Clover — Payment processing and POS hardware integration
• Firebase (Google) — Crash reporting (Crashlytics), push notifications (FCM)
• Amazon Web Services (AWS) — Cloud hosting and data storage
• Twilio — SMS notifications and delivery

Each third-party service operates under its own privacy policy. We encourage you to review their policies for details on their data practices.

4. Data Sharing and Disclosure

We do not sell your personal data. We may share information only in the following cases:

• With your consent — When you explicitly authorize sharing
• Service providers — With trusted third parties that help us operate the Service (as listed above)
• Legal compliance — When required by law, court order, or governmental request
• Business transfers — In connection with a merger, acquisition, or sale of assets

5. Data Retention

We retain your data for as long as your account is active or as needed to provide the Service. After account deletion, we will permanently remove your personal data within 30 days, except where retention is required by law (e.g., tax records or financial transaction records).

Aggregated, anonymized data that cannot identify you may be retained indefinitely for analytics and service improvement purposes.

6. Data Security

We implement industry-standard security measures to protect your data, including:

• Encrypted data transmission (HTTPS/TLS)
• Hashed password storage
• Token-based authentication with session management
• Access controls and role-based permissions

While we strive to protect your information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security.

7. Your Rights

You have the right to:

• Access — Request a copy of the personal data we hold about you
• Correction — Request correction of inaccurate or incomplete data
• Deletion — Request deletion of your account and personal data (see our Account Deletion page)
• Data portability — Request an export of your data in a machine-readable format

To exercise any of these rights, contact us at support@plat4minc.com.

8. Children's Privacy

Our Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected data from a minor, please contact us and we will promptly delete it.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of the Service after changes constitutes acceptance of the updated policy.

10. Contact Us